Refund policy

Returns

Refunds are only issued if the wallpaper is returned to us and there is a printing issue which can not be resolved. Refunds will only be considered if there is no forcible resolution within 30 days of purchase. Please note if the wall surface is not suitable, this is not grounds for a refund. Return not accepted for custom size item. We do not accept refund for change mind or given wrong details.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the order amount minus the shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In the event that your order arrives damaged in any way, please email us as soon as possible at idecoroom@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us

To complete your return, we require a receipt or proof of purchase.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at idecoroom@gmail.com and send your item to us

Shipping
To return your product, you need to contract us first.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.